Oten Tecnologia
Oten Tecnologia

WhatsApp Hub for CRM

WhatsApp Hub for CRM

Integration and creation of history of all messages sent and received by your team in contact with your customers on WhatsApp

Try it for Free
Main features 
  • Unified for multiple agents
  • Message log
  • Message templates to make communication easy
  • Automated message sending
  • Notification of new messages received
  • Register customer who contacts for the first time
  • Tags and filters to simplify message management
  • Saved history even when exchanging messages for the mobile version
Main features
  • Unified for multiple agents
  • Message log
  • Message templates to make communication easy
  • Automated message sending
  • Notification of new messages received
  • Register customer who contacts for the first time
  • Tags and filters to simplify message management
  • Saved history even when exchanging messages for the mobile version

Check below how the extension works

Check below how the extension works

Installing

Step 1

Step 1

To set up accept the terms of service

Step 2

Step 2

Set who will be the users of the extension

Step 3

Step 3

Choose the plan you want or try it for free

Step 4

Step 4

Click Settings to set up

Step 5

Step 5

Select country and ZappHub app

Step 6

Step 6

Acess the ZappHub broker by clicking the link

Step 7

Step 7

Create an account with your credentials and confirm

Step 8

Step 8

Insert an Alias and accept the terms

Step 9

Step 9

Choose a plan

Step 10

Step 10

Add an agent if you want

Step 11

Step 11

Confirm to connect your device

Step 12

Step 12

Scan the QR code

Step 13

Step 13

Click at manage number

Step 14

Step 14

Click at API Key

Step 15

Step 15

Copy the API number

Step 16

Step 16

Back to CRM and click "Next Steps" at the page bottom

Step 17

Step 17

Click Edit and paste the copied token and write the used teelfone number

Step 18

Step 18

On behavior tab, set the phone fields matching with the system

Step 19

Step 19

Access WhatsApp Chat Module

How to use

Step 1

Step 1

Log your account

Step 2

Step 2

Click at Chat

Step 3

Step 3

Chatas usually with your costumer

Step 4

Step 4

There are several functions on the top of the chat as schedule messages view contact info, transfer contact etc

Step 5

Step 5

In the lead you can view the exchanged messages

Step 6

Step 6

WhatsApp messages is where all the messages are saved

Step 7

Step 7

Define automatic messages by functions. Acess the workflows in the settings

Step 8

Step 8

Click New Workflow

Step 9

Step 9

Select the module and the name os the workflow

Step 10

Step 10

Choose when the workflow should run

Step 11

Step 11

Select SendMessages to write your custom messages

Step 12

Step 12

Build your own message

Step 13

Step 13

You can create templates to send pre-written messages

Step 14

Step 14

Edit the message as you wish

Step 15

Step 15

By clicking the button Sen WhatsApp you can use the templates you're created or write a new message

Step 16

Step 16

Mensagem enviada a partir de um template

FAQ -  Frequently Asked Question

What is ZappHub?
ZappHub is a web-based collaborative live chat solution that allows multiple people to interact with a linked WhatsApp account simultaneously and also offers many useful features focused on team productivity, cooperation and better communication with your customers.

It's a powerful tool, but extremely easy to use, and it can be set up in minutes.
How many agents can operate at the same time?
Depending on the plan you choose, you can have between 2 to 9 agents per WhatsApp number.
Insufficient? You can add additional agents for $19 monthly fee per agent.
Do I need a WhatsApp business account?

It is not mandatory, ZappHub works with Personal or Business WhatsApp accounts.

Do you offer a free trial?
Of course, you get a 7-day free trial with any of our plans.
No payment card needed, no commitments, love it or leave it.
What payment methods do you accept?

We accept all major credit/debit card brands including Visa, Mastercard, American Express, Maestro, Discover, Amex, Diners Club or Unionpay.

All payments will be charged in USD currency.

Can I have more than one WhatsApp number?

You can have as many numbers as you need, however, remember that one number corresponds to a plan subscription.

Can I use ZappHub for chatbots?
Yes, you can build a chatbot on top of WaliChat API and webhook event integration.

Works with any server programming language. The only requirement is to have an HTTP(S) based server capable of receiving HTTP POST JSON based requests.
Can I integrate my software with an API?
Of course, we offer full access to API and Webhook integration on all pricing plans at no additional cost.

You can use the API to send automatic notifications, create chatbots, send surveys, automatic responses and more.

We provide lots of details and ready-to-use code examples in over 12 programming languages.
Can I use ZappHub for marketing purposes?
No, it is not allowed to send unsolicited marketing messages.

Any communication you establish with other parties must be legitimate, explicitly approved and expected by the recipient users.

Please remember that WhatsApp has an extremely strict policy regarding unsolicited marketing messages and spam.

Therefore, before sending marketing messages to your customers, you must carefully evaluate your communication strategy.

A good practice is to ask for their permission before sending any messages and provide them with a clear and easy way to cancel the notification service. Otherwise, your account may be banned.
What type of message can I send?

Almost everything supported by WhatsApp.
Specifically, you can send plain text, emojis, locations, links, images, videos, audios, documents, contact cards, GIFs and product catalogs.

I want to install now

I want to install now

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Unidade 1

R. José Versolato, 111 - Bloco B - Cj. 715 - Centro, São Bernardo do Campo - SP, 09750-730

Telefone: +55 (11) 2381-7511

Unidade 2 

R. das Orquídeas, 737 - Torre Business - Cj. 405 - Jardim Pompeia, Indaiatuba - SP, 13345-040

Telefone: +55 (19) 4042-1048

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Telefone: +55 (48) 3380-9935

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Telefone: +351 21 145 1342

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